Changing Plan

[annettedavid]

I wanted to change my plan before my new billing cycle.  Earlier I had paid 80 dollars to my account, they said they would refund the 40.  But my Plan never did update to the new one it was their fault.  Now they asked me if I wanted to upgrade and I said yes but not to forfeit the 40 bucks that I already paid.  Now they changed the plan and used by the 40 dollars in my account.  How weird is that.  I dont want anything to do with public mobile.  They are just ripping you off.  Please revert to my previous plan I will stick with it till I am done. 

[totalUser]

Hi @annettedavid 

I'm not understanding this one very well.

What date did they take 80?

Was that only from your credit card with 40 left in the acount in form of balance or did your plan consume all 80?

What date did they change your plan and take 40 from your account?

Side note, on the day of renewal your account balance will be used to cover for the bill, if it's not enough the autopay will kick in if you enabled it. To prevent this you can report your phone lost before due date.

If you don't have autopay and if there is not enough money on your account the renewal will fail and your account will be suspended. If you don't touch it for 90 days it will shut down permanently, you will lose any balance add-ons or rewards you have on it. If you want too retreive the account balance you would have to contact moderators well in advance and ask for reimbursement.

[Triguy]

You would lose any unused minutes/data/texts.  Here is more info about changing plans.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

[popping]

@annettedavid 

Account related issue, only moderator can access your account.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Ask to "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

[dabr]

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@annettedavid wrote:

I wanted to change my plan before my new billing cycle.  Earlier I had paid 80 dollars to my account, they said they would refund the 40.  But my Plan never did update to the new one it was their fault.  Now they asked me if I wanted to upgrade and I said yes but not to forfeit the 40 bucks that I already paid.  Now they changed the plan and used by the 40 dollars in my account.  How weird is that.  I dont want anything to do with public mobile.  They are just ripping you off.  Please revert to my previous plan I will stick with it till I am done. 

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Changing plans mid cycle means you forfiet what ever was paid for the prevoius plan and any features left on the plan. 

Did you change plans with the assistance of moderators?  If you feel you were mislead somehow, then you need to contact moderators again, click this to send a message via SIMon: https://publicmobile.ca.ada.support/chat/