Changed email in primary account

[Jeremy6]

I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed

[computergeek541]

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@Jeremy6 wrote:

I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed

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A ticket can be opened without needing access to y our old e-mail address.  The login will still work even if you don't have access to that address.  When Self Serve credentials don't work, the verification by account PIN option is available to open a ticket.

[dabr · Accepted solution]

@Jeremy6    Which account and how did you change your email? 

For the self serve (phone) account, the change has to be requested and done by CSA's via a ticket submission to chatbot.   For the community (here) account you can update the email yourself via Avatar, My Settings but make sure both accounts have the same email so that you can receive CSA notifications and/or community rewards (if applicable) can be allocated to your account.

Here's a link to chatbot to submit a ticket to change the email:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message, if unable to submit a ticket, to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit:  BTW, the response from CSA's will appear in your community inbox top right next to your avatar so keep checking that frequently once you've submitted a ticket or private message.