Change the number

[Triguy]

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

[esjliv]

@Saimamumtaz 

If this is a case where you were provided a new number when you activated, but the number was also provided to someone else, then simply changing your phone number on your Self Serve usually fixes this issue.

But, if this is a SIM swap issue, then check your other financials, list your phone number into lost/stolen mode (if 4 digits of SIM card on your account does not match the actual last 4 digits of your SIM card), and...

Let the Customer Support Agents (CSA) know about this as well, submit a ticket here – to be connected to the Fraud Management Customer Support Agent (CSA) team who will be able to restore your original SIM card. 

[Dunkman]

@Saimamumtaz 

Do you have access to your self service account?  If so, check what phone number is displayed? Also, check the last 4 digits of your SIM card in your account to see whether it matches your phone SIM card.

You may have had your SIM card swapped. 

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...

[hairbag1]

@Saimamumtaz...are you able to log in to your account ? Is it Active  or something else ?

[computergeek541]

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@Saimamumtaz wrote:

Some body change my number and how I can get it back, it looks someone's hacked my number and my plan is changed too. What should I do now?

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Is there any chance that you asked for a phone number to ported to Public Mobile.  After about 30 days, a new number is assgned if the number porting didn't complete.

If the above situation isn't true, immediately change your Self Serve password.  You'll also need the help from customer support. You can contact them by opening a ticket after going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Anonymous]

 @Saimamumtaz : If you can login to your account then change the password. Change the password of your email account as well.

Then contact the CSA's to take back your number and reinstate your original plan.

Edit: ???