Change subscription

[Jj58]

I am unable to choose a cheaper plan. Been customer for years. Good bye - Public Mobile.

[Meow]

You can change your plan to plans available on your account ONLY!
If desired plan is NOT visible on your account that means it is NOT available to you and even talking to agent you cannot get it.
Some plans are available to NEW customers only and sometimes some nice plans are offered to existing customers.
In most (all) cases downgrading plan is NOT possible so to get cheaper plan will involve closing current account, losing number and subscribing again (+ cost of new SIM).

[Dunkman]

@Jj58 

Unfortunately, it is difficult to downgrade plans.  It is possible to slowly downgrade plan over time, but you will need to regular check your personalized offers and see which plans are available. 

Some customers have ported out to another mobile company (ie. Fizz) and then ported back as a new customer.  It is a hassle and you will lose whatever rewards in your original account. 

[slusagm]

You can only change to plans available in your My Account, Change Subscription page.  Downgrade could be hard but not impossible