Change subscription

[Anni78]

Hi, 

I have the $34 50GB data within US and Canada plan but want to change to the $29 20GB US-Canada-Mexico. 
I can’t find the option on the app to change. I’ve submitted 2 tickets and has been a week but no response. 
 Hope someone can help. 

thanks. 

[Anni78]

Thanks. I hope I get a nice agent. 

[Dunkman]

@Anni78 

FYI, unless you get a very nice CSA, most CSAs will not do the switch manually from a higher priced plan to lower priced plan for existing customers.  YMMV.  

If you really want the Mexico roaming, you should see the $35 version of the promo plan in your self serve account.  

[Anni78]

Thanks. I’ll resubmit again. 

[hTideGnow · Accepted solution]

HI @Anni78 

only support agent can help in your situation.  Did you check the community inbox for agent's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if still no reply, please message them again today and they will certainly get back to you this morning