Change phone number

[simonhor1]

Hello, 

I have a line with PM on my iPhone and I have a line with Fido on my home phone. I wish to cancel my home phone and use the phone number I have on the home phone on my iPhone. Basically, I want to change phone numbers and take the number from my home phone to use on my cell.

How can I do that?

Thank you all !

[darlicious]

@J_PM 

Thank you.....we can't have the spam filter eliminating all numbers!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

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@J_PM wrote:

@darlicious Let me check the settings to see what we can do. Thank you for flagging. 

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@J_PM   Also for your awareness, I opened ticket with PM on this couple times before.  They collect all the information but they didn't come back with any promise other than saying they will pass it on.  Let's hope the spam filter is smarter.  As I said above, even text about the bands and frequencies used by PM could sometimes be banned by the filter.      Please come back and give us good news  🙂

[J_PM]

@darlicious Let me check the settings to see what we can do. Thank you for flagging. 

[darlicious]

@softech 

OMG!! My two line post has disappeared with fido's porting phone number to verbally authorize landline ports! Which was in my first much more detailed post as well ....I wonder if they programmed the spam filter to get rid of the telus porting department # and it's wreaking havoc on all numbers!! 

Will test in my follow up post..... @J_PM 🤔

@simonhor1 

If you want the number private message me.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech]

@darlicious what did you put in your post?  for like 2 weeks, I notice my PM bands info triggered that, I have to either use screenshot or rewrite those band  info to sneak pass the filter.  And once in awhile,  those external URLs might be the reason...

[darlicious]

@J_PM 

Another freaking post gone.....can you please either return the unmoderated items or fix the spam filter!!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv · Accepted solution]

@simonhor1 

Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Porting from a landline could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over. Expect a mix of services on your Public Mobile SIM card during the porting phase.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[HALIMACS]

@simonhor1 

Use the Change Number option under self serve to port the desired number over here. 

It may take a few days to complete this so make sure not to cancel the landline till complete.