01-04-2021 09:26 PM - edited 01-05-2022 04:43 PM
I selected a phone number when I signed up for Public Mobile a few months ago, but now I would like to stop using this phone number and change it to another phone number that I have with Freedom Mobile.
Am I still able to port in my other number from Freedom and stop using the one I selected through Public Mobile?
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01-04-2021 10:47 PM
@lollyrus you can port in any other phone number as long as your account with the other provider is still active. There isn't a limit to the number of ports that you can perform.
01-04-2021 09:54 PM - last edited on 02-04-2021 08:09 PM by Ioana_R
Here is some more additional information about porting:
https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
Porting Your Number Into Public Mobile
If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.
If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.
The SMS will read as follows:
Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at **to authorize your number transfer
Tips:
01-04-2021 09:28 PM - edited 01-04-2021 09:28 PM
@lollyrus wrote:I selected a phone number when I signed up for Public Mobile a few months ago, but now I would like to stop using this phone number and change it to another phone number that I have with Freedom Mobile.
Am I still able to port in my other number from Freedom and stop using the one I selected through Public Mobile?
Yes, choose chat bubble in lower right hand corner and type port request.