Change email address

[Wally57]

How do I change an email address, I went to “edit profile” and it gives me options on changing address, sim, 4 digit pin but I can NOT change my email address. 

Please help me, I’m going to lose my mind

[Wally57]

Ok, thanks

[Dunkman]

@Wally57 

You will need to contact customer service agent to change your email address.  

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

[JK8 · Accepted solution]

@Wally57 

Contact an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[dust2dust]

Only the support people can do that. Click on the chatbot down below and find your way to submitting a ticket.