Change email address

[Derrick43]

I have moved to gmail from telus.net. How do I register that change so I can access my account and pay my bill?

[Coco_4_coconuts]

@Derrick43 

You have to get in touch with customer support. You can use the link that the other members have given. If you are suspended like I was you have to answer a bunch of verification questions first. While I was doing that though my mom figured out that she could pay with her credit card through 611.

[darlicious]

@Derrick43 

Are you currently suspended? Thus you cannot get to either the SMS text verification code or the one sent to your email? You can contact customer support here is a shortcut through Simon.

https://bit.ly/3QVWGEu

Alternatively you can pay by voucher or if you know your 4 digit account pin you can pay through 611 with your credit card on file. Have a read of this post for more info....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Edit:

Fix autocorrect errors.

[Timer]

@Derrick43 

contact PM support team by private message > CS_Agent  to change email and set new password.

also change the community email address by yourself  My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

[softech · Accepted solution]

@Derrick43   you already have a My Account setup and just need to change the email address to login?  In such case, you will need to open ticket with PM Support and they will help:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there