Change email address

[PC39]

Wife  opened account phone ###-###-#### a short time ago which is separate from mine and last week Google cancelled her email so we created a new one. We can not log in and change emails so ae unable to access he account . Have tried numerous ways but nothing works how can you talk to someone for help?

[PC39]

Finally solved by PM agent. Thanks for your help.

[BKNS27]

@PC39 

Try login on the PM app using the old email and correct password and she will receive the 2FA code to your phone by text or call.

Once you are in the account, just go to the Accounts tab>Manage Login (Secure by Eversafe)>change her current email address.

[softech]

 @PC39

your wife phone service still working?  the email used to login for PM My Account is just a userid.  So, you can still use it to login and get the 2FA code on the phone.   if you can login, go to Profile page, click Manage EverSafe ID and change email address there

if you cannot login at all,then you will have to ask support to help to change the email address.  Please message them

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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