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Change back to old phone number

tdnguyen68
Great Neighbour / Super Voisin

Hi,

I just changed my phone number few days ago, but now I want to change it back. I need your help. Thank you

6 REPLIES 6


@tdnguyen68 wrote:

My problem has been resolved. Thank you


Please do share with us, @tdnguyen68 

 

Was it the persistently optimistic @Anonymous or the straight-shooter @Luddite  that helped you most?

 

Curious, what prompted the desire to change the number in the first place?

 

Here's the PM article on this, for reference purposes:

 

Transferring Or Changing Your Number After Activation

 

You can change your phone number once every 30 days after you have activated. To change or transfer your number after activation, go to your Self Serve Account here and:

 

  • Select the “Plans and Add ons” tab
  • Click on “Change Phone Number”
  • Then, you can choose to select a new phone number

 

Glad your problem's been resolved either way!!!

Anonymous
Not applicable

 @tdnguyen68 : How? We'd all be interested to know for future readers. Details.

tdnguyen68
Great Neighbour / Super Voisin

My problem has been resolved. Thank you

Anonymous
Not applicable

 @Luddite : I resent that accusation of being too polite 🙂 Sheesh, I get called out for being "mean", now I'm being called out for being too polite. Can't win with some people. 🙂

(there are all of two smileys in this post)

@tdnguyen68  Think @Anonymous is being too polite. You will not get your old number back unless it happens to appear in the list offered under Change My Number. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Anonymous
Not applicable

 @tdnguyen68 : Generally you're out of luck. If you ported that number in from elsewhere outside of Telus/Koodo then even more so. If it was an original PM number then remotely maybe. If it was from Telus/Koodo then even more remote.

If anything though I think you'll need to wait the 30 days from when you changed it to get anything done.

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