Change Plan?

[Callan89]

I've been trying to change my plan but I keep getting a "something went wrong" message and it prompts me to log back in. Everything else on my account works fine, but for some reason, this is giving me trouble. Any ideas on what I can do? I try log in again but always have the same problem. 

Thank you in advance!

[Callan89]

Hi, no I don't! Thank goodness haha

[Callan89]

I fixed it! Thank you everyone for your suggestions and support! 

[Callan89]

Hey! That's awesome! I was also able to change mine using a friend's phone! 

[hTideGnow]

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@anamarie wrote:

Right on! I just logged in today in my self serve account and there I was able to change my plan! Hurray!😃

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HI@anamarie , Yes, it could be just a hiccup yesterday,  Happy it is working now

[anamarie]

Right on! I just logged in today in my self serve account and there I was able to change my plan! Hurray!😃

[anamarie]

That’s exactly what I want to do right now. But same problem I encountered as you did🤷‍♀️

[Lakshyam]

This has happened to me, all I did was use a different device and it worked, but if that doesn't work try and delete your browser history, cache, unused bookmarks and close some apps on your device that are using up the ram, like google etc.,

[darlicious]

@Callan89 

You don't have your account suspended via lost/stolen do you? Just thought I would double check on that.

[Callan89]

Hi! 

Thank you for all of the responses!

Yeah, I tried all of those things but it still won't work. I can't even see my current plan here. I can click everything but the "plan" button. I tried incognito, on my phone and even on a different computer and browser. Not quite sure what else to try. I'll try reaching a service person again! 

(In the Lower Mainland, BC)

 

[t_p]

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@HALIMACS wrote:

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@t_p wrote:

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@HALIMACS wrote:

@Callan89 

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

(EDIT:  I've tried too, and I can't either on a desktop ...  i CAN, however, on a mobile device)  🤔

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No issues for me on a desktop. Using MS Edge, not even incognito.

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OK, this is strange @t_p 

I, too, am using MS Edge, yet STILL cannot view Plan Details nor Change Plans.  I wonder if this experience is regionalized and perhaps the OP and I are in same region.  🤔

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Could be a servers issue. My account is a bit slow to open at first but once inside, all functionalities work smoothly.

[HALIMACS]

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@t_p wrote:

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@HALIMACS wrote:

@Callan89 

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

(EDIT:  I've tried too, and I can't either on a desktop ...  i CAN, however, on a mobile device)  🤔

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No issues for me on a desktop. Using MS Edge, not even incognito.

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OK, this is strange @t_p 

I, too, am using MS Edge, yet STILL cannot view Plan Details nor Change Plans.  I wonder if this experience is regionalized and perhaps the OP and I are in same region.  🤔

[t_p]

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@HALIMACS wrote:

@Callan89 

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

(EDIT:  I've tried too, and I can't either on a desktop ...  i CAN, however, on a mobile device)  🤔

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No issues for me on a desktop. Using MS Edge, not even incognito.

[HALIMACS · Accepted solution]

@Callan89 

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

(EDIT:  I've tried too, and I can't either on a desktop ...  i CAN, however, on a mobile device)  🤔

[darlicious]

@Callan89 

Sometimes using a completely different device helps as well.

[JK8]

@Callan89 

Clear your browser cache and cookies and then open a new window in incognito. Chrome or edge browser works well. If still problems try tomorrow as back end maintenance may be going on right now.