cancel
Showing results for 
Search instead for 
Did you mean: 

Cellular network

Dadward
Great Neighbour / Super Voisin

Woke up and can’t connect to cellular network?! Apple support says it’s not my phone. How do I get an e-sim?! 

5 REPLIES 5

hTideGnow
Mayor / Maire

HI @Dadward   eSIM won't help you.  PM does not support eSIM

 

do you see the phones not conected to PM network at all or just no voice calls?  PM has some voice issue this morning

 

Try to put your PM sim card in another phone and test

or try to get another sim card, active one, on your phone to test

 

also, check if your phone is blocked here:

https://www.devicecheck.ca/check-status-device-canada/


@Dadward wrote:

Calls fail instantly I am unable to check. SIM card worked in a different phone? But does not in my phone?


@Dadward - oh, well if the SIM worked in another phone, then you have a device issue.

 

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

 

EDIT,

Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance. 

 

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

 

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Dadward
Great Neighbour / Super Voisin

Calls fail instantly I am unable to check. SIM card worked in a different phone? But does not in my phone?

Meow
Mayor / Maire

PM does not support e-SIM.

Did you try rebooting your phone (turn off, wait a bit, turn on)?

Check your account if it is Active? Bill paid on time?

 

esjliv
Mayor / Maire

@Dadward - Are any services working?

 

Can you log into My Account and see if your account status is Active? Or is it Suspended?

 

Or, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see what the status says.

 

EDIT, public mobile does not support esims.

Need Help? Let's chat.