Cell service

[ChristaMA]

My cell service has been terrible since I switched to 5g. I can hear fine but others can’t hear me, it cuts out.

[CSA_PM]

Hi

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Dunkman]

@ChristaMA 

Several customers have notice issues with cell voice services recently with older phones (not supported VoLTE).  Which model phone do you use?

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/850-turndown

[hTideGnow]

hi @ChristaMA 

what phone do you have?

5G is more for data.  your voice will still be using 3G or VoLTE depends on the model of the phone. But ask PM support agent to refresh your account and it might help

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage