Cant sign into self serve

[cmanguy]

Trying to reactivate a sim I've had dormant for 2 years. Says Sim number is invalid. Cant log into self serve, cant use forgot password as it says Sorry, we’re unable to verify your email address. Cant make new account as it says The phone number entered is invalid or you may have created your profile already.
How to fix? Thank you

[mimmo · Accepted solution]

I'm sorry but you are out of luck. You only have. 90 days to reactivate an account once it is suspended for non payment .  

You need a new simcard new account and new number.