Cant make outgoing calls to certain VOIP providers

[Pharmamitch]

Hello,

I cant seem to call my mother in law, who is using a VOIP service for her landline. Whenever I call it, I get the following:

"Hello, Public Mobile here, it looks like calling is not included in your plan"

I havent run into other problems calling anyone else, and she can call me.. but I cant call her.

Its weird...

[Pharmamitch]

Lol What have I done?!? 😱😱😱

[SD08]

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@Pharmamitch wrote:
It Worked!!! Thanks so mich everyone! Although, now i dont have an excuse to not call my mother in law anymore 🤔 Haha

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LOL.  For some people this would not be a bug, but a feature!  

[Pharmamitch]

It Worked!!! Thanks so mich everyone! Although, now i dont have an excuse to not call my mother in law anymore 🤔 Haha

[Luddite]

@Pharmamitch Ignore the message; if local the call should go through anyway.

[Mary_M]

Let us know how it goes @Pharmamitch 🙂 We're here to help!

Mary

[kav2001c]

You can check the routing here:

cnac.ca

Otherwise you might need a mods assistance

[Pharmamitch]

You are right.. it is worth a try. I will get back to you on rhis as ots 2am right now and not very polite lol

[SD08 · Accepted solution]

Have you tried adding a 1 or +1 in front of the number?  Some customers have reported getting a message that the number they called was long distance, even though it was covered by their plan. Adding the +1 solved the issue in these cases.  Worth a try.

[Pharmamitch]

Hmm.. thats good thinking, but she's got a 604 number. Im also on the province wide calling plan.

[kav2001c]

@Pharmamitch I suspect this is a long distance issue...

Is your mom's line using a newer area code?