Cant make or receive calls. Auto payment active. My account unable to due server issue

[Praful]

Hello,

This is weird. I cannot receive calls as any incoming calls go directly to voicemail. I cannot make calls as it says i dont have enough balance. to top up I gotta call *611 which is also not working. I particularly remember doing auto payment as i wanted to get $1 off each bill. 

I tried logging into my account to inquire into the issue and the website says it is down for maintenace.

I am stuck. please help

[Anonymous]

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@Chadlindstrom wrote:

I just tried paying using the *611 method - payment fails here as well as the self serve account portal. 

no possible resolution without PM actioning on this.  🤨

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Did you try using a voucher? You can get them in many stores and online (for an added convenience fee).

[Chadlindstrom]

I just tried paying using the *611 method - payment fails here as well as the self serve account portal. 

no possible resolution without PM actioning on this.  🤨

[Chadlindstrom]

I have the same issue exactly. 

When i I accessed my account this morning it indicated payment was not made, even though my autopay has been setup and working without issue for 2 years now. 

When i I tried paying again, twice, each time with a different credit card, both payments failed.  

I don't have a resolution to this at this time.  

It it looks like the problem is with the PM payment gateway and it may simply be down.  

I sent a message to the moderators but have not received a response.  

I suspect the issue is widespread and they are scrambling to resolve. 

If anything, they should at least issue a statement.  And I would not expect their system should not auto-suspend accounts in cases where their own system is failing. 

[ecowen]

If you still can't log in to your Public account, try using a different browser.  Sometimes that will work.

[GinYVR]

@PrafulThe selfserve servers are back on at 1:30ish.. however it is really slow and still seemed to be borked.

The server software has been upgraded to 9.13.13.31 from 9.13.12.95.. and the referral code feature is now working.

[GinYVR]

@PrafulBTW it is $2 / month off for autopay. $1 off for each person who used you as a reference.

However since you mentioned work.. I don't think Public Mobile is a good fit as you have found out. A tier to at least Koodo postpaid or better Telus is a way safer / less stressful for work use. More expensive, yes.. but you really do get what you pay for when it comes to support.

[Anonymous]

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@Praful wrote:

when i try to access voicemail it says i cannot make any call since i dont have any active plan to reactivate dial x611 from public mobile.

when i dial *611 it wont go through since i cannot make any calls 

i see public mobile name in the top left corner so i know  it is reading the public mobile network.  

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611 should work even when suspended.

But it seems it's broken too. Crapperjack. I was going to also suggest calling the tollfree access to 611 but it also doesn't work.

[geopublic]

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@Praful wrote:

when i try to access voicemail it says i cannot make any call since i dont have any active plan to reactivate dial x611 from public mobile.

when i dial *611 it wont go through since i cannot make any calls 

i see public mobile name in the top left corner so i know  it is reading the public mobile network.  

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@Praful  When was your renewal date? Was it today? If you call #611 does it make a difference? 

[Praful]

when i try to access voicemail it says i cannot make any call since i dont have any active plan to reactivate dial x611 from public mobile.

when i dial *611 it wont go through since i cannot make any calls 

i see public mobile name in the top left corner so i know  it is reading the public mobile network.  

[Praful]

yeh it sounds like it. but i cannot even make call to *611 to access payment . the other option  my account is also not working. 

i am just worried since i gotta work and my job depends on calls.

[Anonymous]

 @Praful 

Could you elaborate on what the 611 said when you tried to call it?

[GinYVR · Accepted solution]

@PrafulIt sounds like Autopay didn't go through. Users here seems to report it quite often here (however put it in perspective, it is akin going into a hospital lobby and asking whether people are sick). I suggest just be patient and check selfserve once it is back on line.

[Praful]

yes i show reception. it shows public mobile name on top left corner of the phone.  i am on 50$ 8gb plan on promotion for $40 for 6 months.

my friend who signed up for the same plan and referred me to public mobile. I asked her if she is also having issues and she said she has service both incoming and outgoing. 

[Praful]

when i goto my voicemail. it says i cannot make any call since i dont have any active plan to reactive dial x611 from public mobile. i see public mobile name in the top left corner so i know  it is reading the public mobile network.  

i also restarted my phone and reinserted my sim card. 

[Anonymous]

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@Praful wrote:

Hello,

This is weird. I cannot receive calls as any incoming calls go directly to voicemail. I cannot make calls as it says i dont have enough balance. to top up I gotta call *611 which is also not working. I particularly remember doing auto payment as i wanted to get $1 off each bill. 

I tried logging into my account to inquire into the issue and the website says it is down for maintenace.

I am stuck. please help

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Do you show bars of reception on your phone?

What did it say in 611? Seems odd it wouldn't work.

Which plan are you on? Maybe you've used all the minutes.

[GinYVR]

@PrafulCan you access your voicemail? Try the selfserve probably tomorrow morning or later tonight.. They are rolling out a new feature which gives users a referral code.. I assume the maintence is due to that.

[Dhara]

if you cant login to confirm payment or balance. I suggest contacting moderator.