Cant log in to my account

[bimbo]

Well here I go. This is a new registration since i cannot log into my old account I forgot my username and password to my old account so i was forced to make a new one .

As it stands I no longer need the service from Public mobile but unfortunately I was not able to log in and uncheck my auto payment ..... telling you its frustrating to have no one on other side for help!

Anyhow I changed my bank card so no more payment from my side just letting know whomever its concerns.

Thanks for service.

[darcy1187]

Not receiving email to change password

[computergeek541]

@bimbo 

You don't need to tell anyone that you will no longer be paying as your card is no longer valid, 

[esjliv · Accepted solution]

@bimbo  - we are all customers and members like you here. So we have no access to your account.

If your account was closed due to either porting this phone number over to another provider, or having your public account in nonpay status for over 90 days then your account here closes automatically.

But, if you are also saying the card that was once attached to your autopay here with public is cancelled or no longer valid, then there should be no more charges applied to it anyhow.

[BKNS27]

@bimbo 

If you port your number to another carrier and your account will be closed, SIM will be dead and AutoPay will be closed and turned off.

Or you can also dial 611 and check the status of your account and turn off AutoPay.

[MH01]

you old account should be there, the reason why you couldn't get in might be because you forgot the email and password you were using. click forgot your password and then try to put the correct email address you used. then you will receive an email from public mobile the password update email in your correct email. if still not working. please put your concern in here. We have a great community. You will get help fast