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Cant change plan

The_dude4501
Great Neighbour / Super Voisin

When i try to change plans it keeps telling me Sorry, we're not able to process your payment at this time. Please try again later.

4 REPLIES 4

@The_dude4501  Double check your credit card that you were not already charged . And also make sure the expiry on the card is still valid . When you try again try incognito or private mode .or a different device . If on website try doing it in the app instead 

dust2dust
Mayor / Maire

If it's asking for money then you've chosen change now. Is that what you want? Unless you need data now then it's preferable to change at next renewal because there is no prorating here.

The_dude4501
Great Neighbour / Super Voisin

Im trying to change it immediately. I was trying last night as well 

Handy1
Mayor / Maire

@The_dude4501  You may need to wait a full hot before trying again . And are you trying to change immediately. Or change plan for next renewal 

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