Cant Logon to account Generic Error

[shannon211]

Hello I ported my service to PM the other day and recieved multiple errors in the process, looks like my number and service is now working but I cannot logon to my online account, I am getting a generic error everytime I try. I have messaged three MODS but have gotten no response, any help in this would be great, thanks again and Merry Christmas 🙂

[zhadj030]

@shannon211 Please keep us updated about the issue and if possible the solution. 

Thanks

[JUNA1D5HAH]

Happy Holidays!

I think there is a delay.

[Saray_O]

Hi @shannon211

I just sent you a private message 😄 

[Rockdaddy22]

If you've never been able to get into your account, it definitely a problem you need help with. Merry Christmas everyone 🎄☃🎅🏻🎅🏿🎅🏽

[ute1978]

I am getting the Generic Error from time to time (more often now than before). Sometimes I can log in when trying another browser. Another time I cannot not log in even with a new browser. I just had to wait and after about 24 hours I could log in.

[Luddite]

@shannon211 You can also request an account reset from tech support via https://publicmobile.ca/en/on/get-help.

Since account resets are time sensitive it's best to turn on email notification of private messages.

[UDP7]

You tried doing what you could do. I think it's time to get a mod in here. @Mary_M

[mimmo]

switchingto french helps incognito mode SOMETIMES does the trick.  else waiting several->24 hours (I think you did that).  then messaging one mod is the thing to do 🙂

[pulp74]

Then in your case I guess you need to send private message to one of the moderators. Here you can find instructions how to do it : http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

Be aware that moderators still busy with more urgent cases when service doesn't work at all so be patient but rest assured that they will come back to you. Thanks. 

[shannon211]

Tried that as well, explorer, firefox, PC and mobile nothing works, dont believe that this is a browser issue in this case as my account has never worked and my husbands works on the same computer, from my research online it appears that a MOD needs to fix this for me to gain access

[pulp74]

Hi. Some people reported that changing to different browser helps. Try Firefox, Opera or highest Internet Explorer browsers. Good luck.

[shannon211]

Havent been ever able to logon to my account this is from the time I ported yesterday in the afternoon, I have tried many times, my husband has an account and has no issues getting into his account just mine is not working

[zhadj030]

This could sound weird but try later, in about 30-45 min , (enjoy watching the snow falling if any is ) there are some times where you just can't log in for the that reason and the only solution is to try again later 

edit: Messaging 3 mods wont help, it would just increase the backlog, messaging one Mod will get all their attention since it goes to a pool