Cannot unsubscribe parents accounts - travel abroad

[LucasToronto]

I cannot unsubscribe my senior parents phone lines through online accounts since it sends a code to their cell which they are not active and on another service provider abroad. What is the best way to handle this?

Thanks

@CS_Agent

[maximum_gato]

@dust2dust 

Weird it's worked for me. I'll test the next time I need it to sign in.....probably in an hour or two once I'm automatically logged out....lol...

Edit:

Did you use resend code or 4×incorrect 6 digit codes to get the voice call method? I've only used the latter.

[dust2dust]

@maximum_gato- So I tested what I thought you were suggesting and that method doesn't leave a message. Are we talking about the same thing? I'm talking about the 2fa code being sent to the phone number via a call with it's recording of the code. I tested if that recording got saved as a voicemail. It didn't for me.

[maximum_gato]

@dust2dust 

Not quite. Just the voicemail pin code. Call the phone #. Press "*" when answered by voicemail. Enter voicemail pin code. Retrieve message. Listen to the entire message so you hear the entire 6 digit 2FA code.

Of course this method only works with active service now that suspended service brings a variety of weird messages or rings/disconnections and the like but none of which goes to voicemail anymore......? 😪

[dust2dust]

@maximum_gato- Maybe I was thinking of another thread. But in this case, the OP had clicked on the reply button under chalupa_batman. He said he saw the code but not email which leaves the "voicemail" method. Which won't work without the phone (or at least the phone with the eversafe number (which doesn't need to be the account phone number) which presumably is not set to a number he can use).
So that's the context I replied to.

Your toll free idea would work of course having the 4 digit account pin.

[maximum_gato]

@dust2dust 

Why wouldn't the phone method not work?

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
 

Public Mobile Team.
 

[dust2dust]

Do you have their sim from here? Or did they take it with them? Without the sim the phone method won't work.

[LucasToronto]

Hi thanks for the link - it seems the website has changed and after logging, only gives me the option for phone code and not for email. Will try the phone in method. Much thanks.

[maximum_gato]

@LucasToronto 

Do they or yourself know the 4 digit account PIN(s) for their self serve accounts? If so then you can disable autopay/unsubscribe by calling the 611/IVR system. In absence of the phone(s) call 1 855 4PUBLIC and enter the 10 digit phone number. Be sure to note the last day of the current 30 day paid cycle of services to ensure you pay and reactivate before day 88/89 preferably around day 85 in case you encounter an issue.

For reference here is info on alternative methods of payment.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/m-p/9...

[BKNS27]

@LucasToronto 

How long are your parents abroad? If you unsubscribe longer than 90 days. Their account and SIM will be cancelled, they will also loss their number.

[hTideGnow · Accepted solution]

hi @LucasToronto 

when PM tries to send you the 2FA, click "didn't receive code?" and there should be  a Send email option, use this to login

If you can login that way, go to Payment, Manage Subscription and then disable Subscribed

If you cannot connect, just submit a ticket with CS agent here and ask them to remove the credit card so PM cannot renew anymore

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437