11-18-202306:21 PM - last edited on 05-14-202402:36 PM by computergeek541
Hello, I’m trying to port in my number but my current service provider is not on Old Service Provider list. Since I have already paid the Public Mobile monthly fee, is it possible to issue a refund? Thank you!
I encountered the same problem, but someone from your team opened a new account for me. Can you please read my description carefully before proceeding?
Posting a message here is usually only noticed and read by other customers. Other customers cannot fix account issues. Since you've already been in contact with a Public Mobile customer support agent, please contininue the dicussion with that customer support agent.
I encountered the same problem, but someone from your team opened a new account for me. Can you please read my description carefully before proceeding?
Just transfer my number from CTEXCEL, when you choose the old provider, there's no China Telecom or CTExcel, simply select Telus and type in your account number which you already have or ask their agent. Hope this will help.
Hey Yeke, so I bumped into the same issue and calling the porting team actually didn't help. But I was able to get it resolved by messgaing CS_Agent with my IMEI and the Pin provided by CTExcel. Maybe you can try that too.
or you just run into problem? if the link above show it is transferable, you can call the porting team to get it sorted. i will send you the number to your community inbox
Public Mobile is a pre paid service. I am 99.9% positive they will not refund your money. You can try to reach out to a CS agent and ask but.... it's buyer beware. They may say you should have confirmed first that your phone number was portable.
