11-18-2023 06:21 PM - last edited on 05-14-2024 02:36 PM by computergeek541
Hello, I’m trying to port in my number but my current service provider is not on Old Service Provider list. Since I have already paid the Public Mobile monthly fee, is it possible to issue a refund? Thank you!
08-28-2024 10:20 PM
@huangchaosuper wrote:I encountered the same problem, but someone from your team opened a new account for me. Can you please read my description carefully before proceeding?
Posting a message here is usually only noticed and read by other customers. Other customers cannot fix account issues. Since you've already been in contact with a Public Mobile customer support agent, please contininue the dicussion with that customer support agent.
08-28-2024 09:00 PM
I encountered the same problem, but someone from your team opened a new account for me. Can you please read my description carefully before proceeding?
05-14-2024 02:15 PM
hi @LS0407
Sent, please check your community inbox
05-14-2024 02:13 PM
Same here. Please also send me the agent’s number. Just wonder why they not add CTExcel on their old Service Provider list. Thank you.
04-20-2024 12:42 PM
04-20-2024 12:28 PM
Hi,
came across the same issue. Could you please send me the agent’s number?
Thank you.
12-03-2023 12:05 AM
@Karushifa we have confirmation that selecting Telus as the provider for porting from CTExcel won't work
12-02-2023 10:33 AM
Just transfer my number from CTEXCEL, when you choose the old provider, there's no China Telecom or CTExcel, simply select Telus and type in your account number which you already have or ask their agent. Hope this will help.
11-28-2023 03:38 PM
Hey Yeke, so I bumped into the same issue and calling the porting team actually didn't help. But I was able to get it resolved by messgaing CS_Agent with my IMEI and the Pin provided by CTExcel. Maybe you can try that too.
11-28-2023 03:32 PM
Hello, I have the same issue with porting my number in from CTEXCEL. I have the code but I am not able to use it with the PM application.
Can you inbox me he number for the Porting Team please 🙂
11-26-2023 03:32 AM
Hello, I am also bumping into the same issue, could I please get the number to reach the porting team as well? Thanks in advance.
11-18-2023 06:34 PM
Hi @Yingwu
can you explain why the number is not transferable? did you check here to see if it is port eligible
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do
or you just run into problem? if the link above show it is transferable, you can call the porting team to get it sorted. i will send you the number to your community inbox
11-18-2023 06:23 PM - edited 11-18-2023 06:24 PM
Hello @Yingwu
Public Mobile is a pre paid service. I am 99.9% positive they will not refund your money. You can try to reach out to a CS agent and ask but.... it's buyer beware. They may say you should have confirmed first that your phone number was portable.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
This is the link we use to confirm the number can be ported. Try it again.
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do