Cannot subscribe to a plan (new user)

[Az5]

Since yesterday I cannot purchase a plan either through online or the app, keeps saying an unexpected error occurred. I have tried different browsers, cleared cookies etc nothing!!!

I need a number and if this doesn’t get sorted I’ll just be using a different provider 

 

[Az5]

Ok well keep us updated with the bug fixes 

[Handy1]

@Az5  I’m starting to think the app  is broke right now . You’re not the only one having this issue right now. 

[Az5]

I’ve tried with 2 different emails same thing is happening to both 

[Handy1]

@Az5  Might be best to start over with new email and try again . If successful you can always change email in my account afterwards to the one you prefer .

[Az5]

I’ve changed the Apple Store details to reflect that however on the website I cannot proceed past the login as the error message just comes up and can’t access anything else 

[Az5]

I haven’t even been asked that all I have done so far is make an account and I cannot do anything further. I log in and then the error message pops up

[dust2dust]

So you haven't got to the payment yet for whatever reason but when you get there the credit card needs to be a Canadian or American issued card using a Canadian or American billing address.

[Handy1]

@Az5 !. The card could be one issue . My understanding it needs be a Canadian issued bank card . Also when you first started sign up for you choose eSIM or have a physical SIM card in hand . Do you remember 

[Az5]

A normal visa that’s linked to my Apple Store Id and it’s not from a Canadian bank 

I haven’t even had to put my card details on this account it hasn’t asked 

[Handy1]

@Az5  What kinda Visa card are you using it it from a Canadian bank 

[Az5]

I have tried that as well and still nothing

[Handy1]

@Az5  Maybe try uninstalling the app and re install if the next time you try 

[Az5]

I made an account in order to purchase a plan, the only account I have so far is the eversafe one and the community one here which is the same account just with a nickname 

I get this error right after I login in and want to purchase a plan 

[Az5]

I’ve tried waiting every hour all of yesterday, I have tried on different devices as well and same issue 

I have not even seen a payment stage yet, all I have done so far is created an account with the eversafe ID and a community nickname.

mom the all I get to the second stage where you choose the plan and then I login in and again hit with error 

I cannot do anything such as purchase a subscription the error just keeps happening 

[Handy1]

@Az5  Maybe wait a full hour before trying again and try on a different device you may have triggered a fraud alert in your credit card . Also check that you haven’t been charged first before trying again if you have been charged please 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Az5 

are you using a new email address to login  that is not currently tied with any PM's account?

At which stage you got that error? after payment section?