Cannot recieve calls from FIDO users

[slaha]

I signed up with Public Mobile last Friday and ported my number over from Mobilicity.
I received a text mesage from you saying my port was successful.
My Mobilicity account is closed.

I can not receive any calls from people on Fido netwrok (I suspect its all of rogers network)

When they try to call me, immediately the call disconnects and the message "Call Failed" appears on the device (for iPhone users)

Can someone please help me

Thanks

[srlawren]

Sorry I had already replied to the other thread when I saw the updates here.  My bad.

[slaha]

update:

My friend called fido and i contacted rogers on their chat. (rogers were kind enough to answer although i dont have an account with them.)

they both said similiar things 

1. They have seen this issue before.

2. They ask that you please double check that the port was completed without errors.

3. If the port went correctly they suggested to reset my network profile on your servers. (dunno what that means......)

    they said that in their experience that will fix the issue.

Thanks

[Rockdaddy22]

Please keep us updated

[slaha]

Hi Mary.

Thanks for responding I understand you dont see an issue on your side. And i agree it has to be Rogers.

I finally got thorugh to mobilcity, they do not see any issue and claim the port was successful and the account is closed. Due to that they wont provide me with any technical help.

I will asked my friend to call FIDO. but im not very hopefull.

If there is anyway you guys could help id appreciate it.

I wll post once my friend call FIDO

Thanks

Shai

[Luddite]

Since this is a generic issue for Rogers they will be difficult to reach. 

Doubt PM can do anything about it, but fingers crossed for you and the others.

[slaha]

I understand that the issue is not on your side but i cannot reach them.

I have actually been trying since yesterday.

Is there any other way you can please help?

[Mary_M]

I did speak with our technical department and they confirmed this is not a Public Mobile issue/network issue. This is something that Rogers needs to look at, and since you are coming from Mobilicity, they are the ones who will need to make any changes needed or to troubleshoot the issue.

Everything on our side is good, including your port request which has been fully completed on our end. 

thank you for your understand @slaha

Mary

[slaha]

If this is an issue for more than 1 user maybe this can be escelated?

Can someone please look into this and not throw this back to us?

I really need to be able to receive these calls.

Mobilicity have huge wait times due to the move to rogers and i am not able to contact them.

Thanks

Shai

[Mary_M]

Hey @slaha

Welcome to Public Mobile.

I'm sorry to hear about this, we have actually had a few similar issues regarding Rogers callers. This issue is not related to Public Mobile, it is related to Rogers/Fido. Here are 2 things you can do;

1) Call Mobilicity and have them look into this 

2) ask one of your friends who is with Rogers/Fido to contact their carrier.

Please let us now of the results,

Mary

[slaha]

it is crazy and very frustrating 

Took me almost a week to find out there is an issue

I hope a moderator will rpely soon.

[Rockdaddy22]

This is crazy, I'd love hear more about this.

[Luddite]

Hi @slaha, welcome to Public Mobile! 

The only thing to do at this point is to get help from one of the moderators; @Shazia_K @Mary_M. Unfortunately they are gone for the day now but will be back online tommorrow morning, so hang in there for a bit.

[Selfy]

I hope it gets fixed too.  Was just checking back to see if there was an update.

[slaha]

Exactly the same issue.

You described it way bettern than i could ever do.

Hope it gets resolved.

Thanks

[Selfy]

This looks suspicously like the message I posted earlier on today 😄