Cannot receive password reset verification code

[kimchipopstar]

I've been waiting 24 hours or more to receive the code and still haven't received it yet.

Could I get some help please.

[cellphoneuser1]

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@kimchipopstar wrote:

I've been waiting 24 hours or more to receive the code and still haven't received it yet.

Could I get some help please.

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The code has an expiry time so there's no need to wait 24 hours.When you try again, check your e-mail spam folder.

[Dunkman · Accepted solution]

@kimchipopstar 

The website is finicky.  Try a different web browser, clear cache or incognito mode.  Try again your reset our password. The reset code should be received within minutes.

If all fails, then you may want to contact customer service agent:

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Type: I can't login.  

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).