Cannot receive message after apply to transfer number from Rogers to PM

[zhangjin312]

Hi,

I submitted application to transfer number from Rogers to PM last Sunday and the payment was successfully processed. But after that I couldn't receive message anymore so I didn't receive confirmation message from Rogers so I couldn't reply YES to them. Now both Rogers plan and PM plan are activated. What should I do next to finish number transfer? I still cannot send/receive message now.

Thanks,

[Moses_B]

@Sonos We apologize for the delay, but please, review your community inbox, our team members have shared an answer.

[XiaoyanLi]

I had similar issue when I transfered my number from Fido to PM. Now it is solved. Here is my personal experience. Hope it will help.

1. check with the previouse carrier, in my case , Fido. I went to the store. They checked and found out the port was not successful. My number was still with Fido. (They said Fifo/ Rogers had some issues with Esim.)They reinstate my Fido number as I removed the Esim of Fido from my phone. They also removed my PM Esim from my phone. Please dont let them do it. As it was removed I had to buy another esim / physical sim again from PM.

2. initiate number transfer from PM side again. Follow the instruction. Dont install PM sim/esim until you got SOS on your phone.

3. When it was SOS, install PM sim. It worked.

Hopefully you can get your issue resolved soon.

[Sonos]

I cAnt receive or send sms/RCS either since I ported days ago. No one gets back to me. I made multiple tickets. Is anyone even working here? This is the worst customer service I've experience ever 

[hairbag1]

@zhangjin312 

use this link to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437