Cannot receive calls/texts from ported number from Fido

[TheDylPkel]

I have acquired a PM phone plan a few days ago (Monday), and ported in my number from Fido.

I expected the number to be fully ported within a day (so my number would be fully working by Tuesday), but I still cannot receive calls and text with the SIM card provided. (I can send out calls, texts, and can use data normally)

When I insert my Fido SIM card, it receives all the texts and missed calls.

How can I fix it so that the number fully ports into PM?

[Luddite]

Best info to send for a failed port-in:

• PM SIM card number
• old carrier account number, exactly as shown on your bill
• old carrier phone number
• the account holder's name, exactly as shown on your bill
• an Alternate Phone Number; someone else’s, not your own

[Mana]

@TheDylPkel Sorry to hear about your trouble. 

It sounds like your port in has not been completed for some reason. 

Please send a private message to the @CS_Agent. 

In your message to them please include:

- details of your issue

- your account number

- your phone number. 

[closng]

Hi @TheDylPkel,

Sorry to hear that. It looks like the porting did not go through successfully. 

Please send a message to the Moderators using the below link, including your account number and phone number and they will be able to fix the porting for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437