Cannot receive calls and texts

[edwinsantiago]

Just ported my number and could not receive calls and texts either.

[esjliv]

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@edwinsantiago wrote:

Hi, unfortunately I ported my number. It has been more than a week I am having this issue.

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@edwinsantiago  - a week - Was this a landline or voip?

Is your My Account showing Active, if so:

*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

*is your phone locked to the previous provider? Call them to have it unlocked.

[softech]

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@edwinsantiago wrote:

Hi, unfortunately I ported my number. It has been more than a week I am having this issue.

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@edwinsantiago   i think the porting was not completed.  Call the porting team number I sent you to confirm the porting status.  

[edwinsantiago]

Hi, unfortunately I ported my number. It has been more than a week I am having this issue.

[softech]

@edwinsantiago 

maybe you missed the porting text from your old provider?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. 

If you missed that and you have requested porting for over 90 mins, you will need to contact PM support to retrigger the process.    There is a number to call to talk to live support,    I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[dust2dust]

Did you leave the old sim in a phone to reply to the confirmation text? Was the old service still active (if not Telus or Koodo)?