Cannot make or receive calls

[ntqm27]

Hello I have been with Public Mobile for about 6 years now, just wondering why all of a sudden today I cannot make or receive calls.  

I’ve tried all the troubleshooting related to my Apple iPhone and so now the support technician is suggesting I contact my carrier.

Thank you 

[hTideGnow]

HI @ntqm27 

you can login to My Account and update the credit card from the Payment page (click Manage payment method and Update card information there)

if you don't have the new card yet and you need to resume plan today, get a voucher from Shoppers drug mart and you can load the voucher via My Account or *611 

[ntqm27]

• Hi thank you so much but I finally figured it out, my old visa on file had expired so the plan just could not auto-renew.  

[brendanicholson]

Mine is doing the same thing

[MCJ]

My husband and I are both having issues with phone service. Data is fine. Our plans are not renewing for another 7 days. 

[NDesai]

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@will13am wrote:

For those accounts that are affected tonight, by chance is a renewal coming up for tomorrow?  

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Interesting, I am pretty sure mine is up for renewal tonight. I can make and receive calls, but data service was interrupted in the evening. 

[ntqm27]

Yes only my plan that renews tonight, not any other members of my household also with PM

[ntqm27]

Hi yes mine is up for renewal tomorrow 

[ntqm27]

• Thank you!

[will13am]

For those accounts that are affected tonight, by chance is a renewal coming up for tomorrow?  

[sgwright]

Same issues here, but only affects my phone with plan that renews tonight. Three other PM phones in household work fine.

[hairbag1]

@ntqm27 

seems to be a chronic PM issue this evening.

Should contact CSA for their help.

added...

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent