Cannot make calls or send MMS

[TC19]

Ported my number over 5 hours ago. Since then I haven’t been able to make calls of send MMS. How can I get this working?

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[TC19]

Thank you, I appreciate the help. 

I’m glad you have some knowledge of what’s up because this is all beyond my pay grade.

[softech]

@TC19 if you cannot make calls this is not a issue with porting, but an issue with the sim card provisioning.

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[TC19]

I replied yes and rebooted phone. 

I opened a ticket a couple of hours ago, so far no resolution

[BKNS27]

@TC19 

Did you reply to the text from your previous carrier confirming with YES that you are porting over to PM? There is a 90 minute window for you to reply. 
If you did reply, reboot your phone by powering then back on.

If that didn’t work then contact a CS_Agent by submitting a ticket.

https://urlshortner.tiia.ai/xYpc_I