Cannot login to account - no SMS messages received

[scottmay]

I have tried MANY times to log into my account and I cannot until I enter code sent to my phone but the message never, EVER arrives. The help article I read said that after the 5 minute login grace period expires, I should click the did not receive an SMS and that there would be an option to send the 6 digit code to my email. That option never is available for me.
I cannot move forward with my account and the service, which I've already paid for. I am extremely frustrated and ready to change back to Bell.

[Ron69]

I have same issues plus not receiving phone calls either...waiting now on customer service to come through

[calvinkcheng]

They definitely need to figure out an alternative for this SMS code to login. People changing over or activating accounts will undoubtedly have issues with sending/receiving messages and phone numbers. Not having support for this and port authorizations is a major oversight. 

[computergeek541]

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@scottmay wrote:

I have tried MANY times to log into my account and I cannot until I enter code sent to my phone but the message never, EVER arrives. The help article I read said that after the 5 minute login grace period expires, I should click the did not receive an SMS and that there would be an option to send the 6 digit code to my email. That option never is available for me.
I cannot move forward with my account and the service, which I've already paid for. I am extremely frustrated and ready to change back to Bell.

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@scottmay 

If you haven't already contacted a CSA by private message yet, please use the chatbot instead.  This is the method that Public Mobile would like us to use to contact customer support agents.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[scottmay]

Thank you for the help

[Chalupa_Batman · Accepted solution]

If you're having this many issues trying to get into your account, maybe it's best to reach out to a CS Agent to find out why.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

THeir response will be in the top right corner of the page.