Cannot login, cannot reset password.

[jollibee]

1. Cannot login with my email and password (it used to work very well).

2. Cannot reset password. 

[hTideGnow · Accepted solution]

---

@jollibee wrote:

Tried Incognito mode, and tried with different browsers, same result. (can't log in and can't reset my password.)

---

HI @jollibee 

Ask CS agent to help reset the password, submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@jollibee   since you are unable to self reset the password, I think it is time to engage PM support 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[jollibee]

Tried Incognito mode, and tried with different browsers, same result. (can't log in and can't reset my password.)

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[softech]

@jollibee try again using Incgonito mode and see if it works

if not, you will have to open ticket with PM support