Cannot log in because I no longer have phone and Eversafe ID insists on sending code to phone

[VN2]

Cannot log in because I no longer have phone and Eversafe ID insists on sending code to phone I DONT HAVE.

OTP does not work because I cannot get past EVERSAFE page requiring that I use code sent to phone 

I NO LONGER HAVE!

[hTideGnow]

hi @VN2 

try click Didn't Receive code or Resend code and see if you have Send Email or Send voice message option (with send voice message, call yourself using another phone to retrieve Voicemail)

if those option not there, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage