Cannot log in - EverSafe Sending 2FA Code to an Unknown Number (Ending in 119)

[Leo27]

​Hi community and CS Agents,

​I am having a critical issue logging into my Public Mobile account.

​My username and password are correct, but after entering them, the EverSafe system brings me to the "CONFIRM YOUR IDENTITY" page. It says a 6-digit verification code has been sent to a phone number ending in 119.

​The problem is, my actual Public Mobile phone number does NOT end in 119, and I do not recognize this number at all.

​Previously, I used to have the option to receive the verification code via email, but that option is completely gone now. There is no link or button to switch to email verification on the screen.

​Could a CS Agent please contact me via private message to help verify my identity and update/reset the phone number linked to my EverSafe 2FA?

​Thank you!

[CSA_PM]

@ Leo27

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

can you have the code send to email?

click Didn't receive code or Resend code and choose email

if you still cannot get the code, then it is something PM have to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage