Cannot install esim and lost ported number??

[Kenwong3]

Hi Public mobile team, hope all is well! I subscribed to a new plan, installed the app, and attempted to port existing number over to Public mobile. The process seemed to have failed, however, I received a text message to reply “YES” to proceed with the port. I replied “YES”, but now cannot install eSIM. 

[Kenwong3]

I currently don't have any Public mobile sim or Esim installed though? I do have my old Fido SIM card inserted that's giving me the "SOS" label. I assume that's because Fido has already ported out my number?

[Handy1]

@Kenwong3  No SOS means your account / sim needs to be reprovisioned / reset . Easy fix for support in the back end . Just reach out to them and they can fix it. It’s bit late now so don’t expect a reply until tm sometime unfortunately though 

[Kenwong3]

Restarted my phone and still unable to install Sim thru the app. Old service provider (Fido) no longer active or inservice as I am seeing a "SOS" label. Did I lose my ported number???

[Handy1]

@Kenwong3  Have you tried rebooting the phone or reset network settings, try that see if it help if same then 

send  a  private message   To CS_Agent

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