Cannot connect to network

[Padcorp]

Been using Samsung S4 FOR SOME TIME,on PM network. Yesterday stop connecting .cannot dial out or receive calls.

How do I fix this ???

Thank You

[stevenanto]

@Padcorp Please keep us updated on the situation and if it was resolved. 

[LoreckAvery]

Possibly simjacked. Check your account and be sure your SIM card matches  

[stevenanto]

I believe that it may be your sim card. I would order an extra just to keep for situations like this and can rule out problems quickly. can get them for under 5$ shipped to your door on some sites including amazon. 

[JK8]

@Padcorp 

If you are a victim of being sim jacked as per @RossN @here is the HDI thread on next steps you need to take.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

[dabr]

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@Padcorp wrote:

Been using Samsung S4 FOR SOME TIME,on PM network. Yesterday stop connecting .cannot dial out or receive calls.

How do I fix this ???

Thank You

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@Padcorp    Is your payment up to date?  

Can you try rebooting or toggling airplane mode on/off or a network reset.

[RossN]

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@Padcorp wrote:

Been using Samsung S4 FOR SOME TIME,on PM network. Yesterday stop connecting .cannot dial out or receive calls.

How do I fix this ???

Thank You

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@Padcorp hi if nothing works data text go into your self serve account and check to make sure your sim card number matches with the sim in your phone there have been issues with sim swapping