Cannot change my credit card info

[sakibomb]

Hi community,

I am trying to change my credit card used for autopay (through payment -> replace credit card). I get a message saying that my credit card issuer is blocking the transaction. So I called my credit card issuer and tried again while I was on the phone with them. Surprisingly, they told me that there was nothing blocking the transaction and therefore the problem is with Public Mobile. Can you please help me out! 

Thanks 🙂

[sakibomb]

Thank you folks for the suggestions, I removed my card and tried adding the new card but no luck, I still get the same message...

😞

[krazykiwi]

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@popping wrote:

@sakibomb

The edit credit card function is not working.  You should delete the credit card on file.  Then, use the add function to add the same credit card info again.

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We have seen this issue a few times. I would do as @popping mentioned. Delete the card then add a new one, even if it is the same one. I think the issue arises from trying to edit.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[popping]

@sakibomb

The edit credit card function is not working.  You should delete the credit card on file.  Then, use the add function to add the same credit card info again.

[mimmo]

@sakibomb also make sure selfserve an cc address are the same.  You might want to reach out to mods as several failed attempts can block cc.

If you have no service buy a voucher from recharge.com to get service going 

[Anonymous]

First try it different browser internet, 

if you have credit card expiry date.

First you have to removing the existing card and add your new credit card

You have to Re-enter credit card information .

Like your name and credit card number and expiry date.

if not working you have to try to log out from your account and close all browser internet after 5 mint login.and if you dont working 

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

[sakibomb]

Hi RobertQc,

Thanks for your advice, but it is still not working. Here's what I have tried so far:

- clearing cache

- different browser (chrome and safari)

- incognito mode

- unit number blank

- adding a space from the postal code and dropping the last digit.

[RobertQc]

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@sakibomb wrote:

Hi community,

I am trying to change my credit card used for autopay (through payment -> replace credit card). I get a message saying that my credit card issuer is blocking the transaction. So I called my credit card issuer and tried again while I was on the phone with them. Surprisingly, they told me that there was nothing blocking the transaction and therefore the problem is with Public Mobile. Can you please help me out! 

Thanks 🙂

---

@sakibomb

The website can be fussy.  You can try different browser / clearing cache and sometimes private browsing / incognito mode.  If it asks for address keep unit number blank. Try removing / adding a space from the postal code or dropping the last digit.