Cannot access self service - keeps blocking my account

[Abelito]

Hello there,

Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.

Thank you very much in advance,

Abel Grandal

[GinYVR]

Give the Moderators a message via this link here. Explain your situation.. they will send you a verification link.. expect to hear back from them in up to 48 hours.

[Abelito]

Yes, my phone works. 

[GinYVR]

@AbelitoIs your phone working? Can you access *611?

[mojorising]

Did you try Google Crome incoginito mode, IE, Edge  or firefox? Try cleaning browser cookie and cache.

[RossN]

hi clear your cache ,reboot your computor use igognito mode wait an hour first good luck

[Jesscross · Accepted solution]

sorry to hear you are having issues.
You will need to message a MOD for assistance, click on this link @Moderator Team
to send a private message .
In your message please include:
✪ PM account Email address
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

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@Abelito wrote:

Hello there,

Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.

Thank you very much in advance,

Abel Grandal

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