Cannot Log In Reset password not working

[Val0214]

I cannot log in even I reset my password like hundred times already… it says email or password is invalid…i want to access my account because i want to change my plan and get my account detail

[BKNS27]

@Val0214 

If you didn’t get a 2FA code to change your password through email then your email is not registered in the system.

Do a search for Welcome to PM email in your archive emails.

If you did get the 2FA email then go through the steps to change your password.

[esjliv]

@Val0214  - are you a current customer?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[hTideGnow]

HI @Val0214   

you didn't login for sometime?  when was the last time you have service with PM?  I just hope it is a login issue only and account still here

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Val0214 

if the reset does not work, you have to reach out to support via ticket :

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there