Cancelling service not working

[Connor111]

Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't file any complaints anywhere. Please end my account, remove all my data, and end this.

[Phil_Adelphus]

@Connor111   The reason the service is continuing under another number would be because, as you say, the transfer didn't work so it expires after 30 days.  It should be easy for Public Mobile customer service to re-initiate the transfer.  Since you haven't posted here for help before I imagine you were trying the chatbot, which doesn't work reliably.  There is a phone number that you can call to deal with problems transferring but I'm not sure if they can help at this stage since the request has expired, so if there is any chance you might change your mind about leaving, send a private message to support as already indicated and they should be able to fix it for you.  Either way you will need to contact them unless you can log in and select unsubscribe yourself.

[Handy1]

@Connor111  Please submit ticket with support to remove  credit card info right away to ensure your not charged again 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

The only way to cancel PM account is to stop paying for subscription.

So, remove autopay, ask agent to remove your credit card info from your account or declare phone lost/stolen.
In 90+ days of no pay your account will be deleted.

You can contact agent to get refund for non-working service but do not expect much as this is pre-paid service.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

[Sansan]

In order to do so, please send a private message to customer service  at the link below. Ask them to delete the card number from file. If you still have access to the account, go online and switch the 'subscribe' button to off if still showing subscribe. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Connor111 wrote:

Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't file any complaints anywhere. Please end my account, remove all my data, and end this.

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During activation of Public Mobiel service, all customers agree to automatically billed credit/debit cards. Unless that option is manually disabled, the assumption is always that the service will continuing renewal after each billing cycle has compelted.  For the double charge, please open a ticket using the chatbot. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system in the chatbot returns and error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheSterlinger]

To cancel your subscription so you don’t get charged again sign onto your account and click the drop down arrow and click Payments. Click Manage Subscription and uncheck subscribed.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription