Cancellation

[benny1872]

I changed to another service provider. I went to my account infor to cancel ensure that i would not be charged. I read that my account was suspended and would be cancelled. Perfect. However, now it looks like I was charged today for another 3 months. 

[stonechucker]

Go into your "My Account", and access your "Payment" tab, and select Manage AutoPay.

On the following screen, there is a button to "Remove AutoPay"

[jodi]

I have changed to another supplier and wish to cancel my service and auto pay.  I no longer have the phone number.  When I go into my account it tells me that my next auto pay is Nov 7.  Can you help

[Shazia_K]

Hello @benny1872, 

I'm sorry about this, 

Can you send me a private message with your Public Mobile phone number if you need any further help?

Thanks,

Shazia

[benny1872]

Thanks for you help! The port has been successful. However, I'm still concerned that i have been charged... Which wouldn't make sense considering my account was suspended/cancelled before the renew date

[srlawren]

@benny1872 you may need to temporarily re-activate on PM on a 10-day text-only plan (the cheapest available) in order for your port out to complete.  I'm going to flag @Shazia_K to try to help you with this.  Sorry to see you go?

[Tino_M]

Sorry to see you go. 😞

[Luddite]

That porting problem may be related to your account suspension. Only active numbers may be ported. 

When leaving PM the procedure is:

1st: turn off autopay, remove credit card info from your PM account

2nd: request port from new provider before expiry date of PM account (1 week is usually safe)

That's it. Your PM account is permanently deleted once the port is complete.

[benny1872]

I should also mention that im having troubles getting my number ported... but thats likely a problem on the other company's end?

[Rockdaddy22]

Sorry to see you go @benny1872 😞

[Chaos_Scorpio]

@Mary_M or @Shazia_K will have to peak into your account. One of them will post here and ask for your info (do not post it here). 

probably just a glitch, should be an easy fix.