Cancelation of subscription and refund.

[Fleurette01]

Hello, I tried to activate a plan for my mom, however I was having trouble with the e sim and her phone. We would like to cancel the subscription and have the charges reversed as this never worked for us!

Thank you

[softech]

@Fleurette01 PM is a prepaid provider and usually do not provide refund.  But depends on the situation , support might  agree.  So o please open ticket with them and discuss 

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there