Cancel port request and Public Mobile account.

[KeithSparr]

Recently tried to sign up but disappointed by lack of support. A request was made to port my number from another carrier. I want this cancelled as well as my new account.

[BKNS27]

@KeithSparr 

I just updated the PM app and no issues.

Uninstall the PM app from your phone and reinstall. See if that works.

[HALIMACS]

Additionally @KeithSparr , as stated on the other thread, if you successfully port your Public Mobile phone phone number to another mobile service provider, it will automatically terminate the Public Mobile account

[HALIMACS]

@KeithSparr 

try using the web-based browser to login

to close your account, go to your subscription page and toggle off the auto pay feature

You can also ask the customer support agents to terminate the service, but make sure if you’re porting your number out to another provider that you do that first

in fact, a successful porting to another provider automatically closes your Public Mobile account so it kills two birds with one stone.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Chalupa_Batman]

Hey @KeithSparr 

You will need to create a ticket to get support.

o Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

[KeithSparr]

How do I cancel my new account when Your app dead links after input of email and password?

[KeithSparr]

How do I do this when the app dead links after I put in correct email 

[Sansan]

@KeithSparr  did you reply to the message to confirm the port? If not, it should automatically not be approved.  As for canceling the new public mobile account, that you would have to do if the port is completed. You can do so by using the chatbot to create a ticket. Or using this link.

Also, taking into consideration first message reply below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[will13am]

@KeithSparr , if the port request is in progress, it's iffy to try and get it cancelled.  I believe the sending carrier often issues a notification about a port being issued and offers support for unintentional transfers.  Since you do not have access to refunds on this prepaid service you might be better off to let the port complete and transfer you service out of Public Mobile.