Cancel add on

[Lina027]

Hi guys,

Please help me out. I was running out of data and rushed to add more though my account. But I think I got the wrong option. I am in Canada. Instead I got US roaming, I would like to cancel and get the right one. It is that possible?

[hTideGnow]

HI @JL9   they are both possible outcomes when CS Agent decides to help out

[JL9]

I have never had to do this, it is all semantics at the end of the day but do they just refund it to your available balance to do it yourself or ask what add on you want to switch to and manually make the change

[Lina027]

Thank you.  Good to know, I will contact them. Appreciate your help 

[treefrog]

@Lina027 

Just explain to the CS_Agent that you made a mistake and ask them to switch add ons. They will credit the difference to your account. The CS_Agents are very understanding when you make a mistake 

[kb_mv · Accepted solution]

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@Lina027 wrote:

Hi guys,

Please help me out. I was running out of data and rushed to add more though my account. But I think I got the wrong option. I am in Canada. Instead I got US roaming, I would like to cancel and get the right one. It is that possible?

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@Lina027 Contact a customer service rep and explain the problem. They should be able to fix it for you.

You can contact the CSA's one of 2 ways.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

[softech]

@Lina027 open a ticket with PM support and they can likely able to help to change the add on for you or reverse the transaction 

To open ticket,  

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there