Cancel a subscription

[Federico77]

Hello there. I have an active subscription that I do not know how to stop it since I am not using it anymore. I need help and the website is not super intuitive for this. Thank you. 

[Federico77]

Does this have to be from the app in the phone? My account in web does not show payments option and I cannot access the app through the phone because it sends a SMS to a phone number I no longer have access to.

[Dunkman]

@Federico77 

As mentioned, you will need to unsubscribe from your subscription.  That will turn off pre authorized payments. At next payment date, your account will be suspended.  Once suspended more than 90 days, your account will be permanently closed and number lost. 

[hTideGnow]

hi @Federico77 

you don't want to keep the phone number?

if you don't need the number, yes, you just need to stop Automatic payment and the account won't renew and will be closed

login to My Account, go to Payment page, click Manage subscription and then toggle off "Subscribed" there

or on the PM app, Subscription page, click Manage Subscription and click Subscription Renewal (Active) and click "Unsubscribe"

if you cannot login at all, then you will need to ask PM agent to remove the credit card from the system for you.  You can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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