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Cancel Subscription

jennysr5
Great Neighbour / Super Voisin

I am trying to cancel my son's subscription as his father bought him a new phone with a new number, but i can't log in to do so as it asks to send a code to a number we can no longer access before it will confirm me to log in. Please advise.

4 REPLIES 4

jennysr5
Great Neighbour / Super Voisin

 no matter how many times I hit resend code, the only option is the old phone number. I'm not sure what I'm doing wrong.

@jennysr5 First it sends the code to your number by default. Right under there, you should see Resend Code option and that is where you will see an email option. 

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jennysr5
Great Neighbour / Super Voisin

It doesn't even give me those options to choose from Yummy, only "resend code". 😞

Yummy
Mayor / Maire

You can receive code to your email address:

Yummy_0-1781732671536.png

 

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