Cancel Order

[SW1]

I ordered a iPhone 8 from PM this morning and would like to cancel that order but order the iPhone 8plus instead. Is that possible?? I didn’t notice at the time that the 8+ was available?? Suggestions?? Thank you.

[SW1]

Thank you. 

[hTideGnow · Accepted solution]

HI  @SW1 

You should have enough time to cancel the order.  Or worst case, wait for them to ship to you and return it after you receive it.

Anyway, open ticket with PM support and see if they can cancel the order now or have to wait:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[BKNS27]

@SW1 

Go ahead and message a CS_Agent to change or cancel your current order by clicking on the envelope icon.

If you order was shipped out, you have a 30 days refund or exchange.

[0PX9O4]

@SW1 

In order to cancel the order, you would need to send a private message to CS_Agent with your order details. They should be able to get back to you by tomorrow morning.