7 hours ago
I have the $35 Can/Us talk and text plan that tells me I have used all of my US minutes when I try to call Puerto Rico when I have not used any US minutes. My account is paid up to date. My grand daughter also has the same problem. We both purchased this plan to travel this summer.
25m ago
I checked when purchasing and the plan covers PuertoRico.
27m ago
I double checked my plan and it is the Can/US plan
5 hours ago
@LucyJean There were two $34 50GB plans a little while back, one was Canada-US and one was Canada only. Have you verified in your account that you got the right one?
6 hours ago
@hairbag1 wrote:
@will13am wrote:
@hairbag1 wrote:
@TheSterlinger wrote:@LucyJean
Puerto Rico is not the United States of America, so you will need the Add-On "300 International Long Distance Minutes" it is $15.00 you can purchase on the add-ons page.
https://myaccount.publicmobile.ca/en/account/manage/shop/addonsIncorrect...customer is able to consider PR as part of US calling.
Are you sure about that? The 300 minute international long distance add-on refers to Puerto Rico as being included in the list of countries covered by that add-on.
Well, PR is part of US so I don't see why it isn't included....along with US Virgin Islands also.
It is kind of confusing when the international roaming add-on mentions Puerto Rico. Customers could buy US minutes for Puerto Rico and save some money. Anyway, I tried calling a Puerto Rico number and it worked on US minutes. However, no such luck calling US Virgin Islands (area code 340).
6 hours ago - last edited 3 hours ago
@will13am wrote:
@hairbag1 wrote:
@TheSterlinger wrote:@LucyJean
Puerto Rico is not the United States of America, so you will need the Add-On "300 International Long Distance Minutes" it is $15.00 you can purchase on the add-ons page.
https://myaccount.publicmobile.ca/en/account/manage/shop/addonsIncorrect...customer is able to consider PR as part of US calling.
Are you sure about that? The 300 minute international long distance add-on refers to Puerto Rico as being included in the list of countries covered by that add-on.
Well, PR is part of US so I don't see why it isn't included....along with US Virgin Islands also. edited out USVI
7 hours ago
Yes, I realized.
7 hours ago
@hairbag1 wrote:
@TheSterlinger wrote:@LucyJean
Puerto Rico is not the United States of America, so you will need the Add-On "300 International Long Distance Minutes" it is $15.00 you can purchase on the add-ons page.
https://myaccount.publicmobile.ca/en/account/manage/shop/addonsIncorrect...customer is able to consider PR as part of US calling.
Are you sure about that? The 300 minute international long distance add-on refers to Puerto Rico as being included in the list of countries covered by that add-on.
7 hours ago
@TheSterlinger wrote:@LucyJean
Puerto Rico is not the United States of America, so you will need the Add-On "300 International Long Distance Minutes" it is $15.00 you can purchase on the add-ons page.
https://myaccount.publicmobile.ca/en/account/manage/shop/addons
Incorrect...customer is able to consider PR as part of US calling.
7 hours ago - last edited 7 hours ago
It's apart of the plan, try restarting and calling again. If the issue persists contact CS agent via this link. https://myaccount.publicmobile.ca/en/account/manage/shop/addons
7 hours ago
HI @LucyJean
it should be part of the roaming and you should be able to call. Did you can by dialing 011-1-number?
Reboot phone and try again. If that does not work, ask support agent to clarify
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437