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Can you cancel your service and recieve money back?

AmandipD
Great Neighbour / Super Voisin

Hello I recently found out you have to activate your plan online not instore to recieve the $25 promo credit to your and your friend's account. 

 

I had activated my phone service at my local Walmart just 1 hour ago, I'm wondering if it's still possible to close my account, cancel the service, and return my SIM for a fully money back ($10+ tax which is the cost of the plan).

 

Alternatively, how can I cancel my service peroid? I see no cancel service/delete account button on the self serve options.

6 REPLIES 6

There will be no refund.  Why would Walmart even refund the sim? They can't reuse it.

popping
Retired Oracle / Oracle Retraité

@AmandipD wrote:

I activated it to recieve phone service, however I'll only now recieve $10 instead of $25, so if I could redo this I would of course opt for the $25.


PM is prepaid service provider.  Prepaid plan in Canada does not refund of unused portion of you plan.  If you had done your research before activation, you will know the $25 referral credit is for online only.

will13am
Oracle
Oracle
 

AmandipD
Great Neighbour / Super Voisin

I activated it to recieve phone service, however I'll only now recieve $10 instead of $25, so if I could redo this I would of course opt for the $25.

ShawnC13
Oracle
Oracle

@AmandipD wrote:

Hello I recently found out you have to activate your plan online not instore to recieve the $25 promo credit to your and your friend's account. 

 

I had activated my phone service at my local Walmart just 1 hour ago, I'm wondering if it's still possible to close my account, cancel the service, and return my SIM for a fully money back ($10+ tax which is the cost of the plan).

 

Alternatively, how can I cancel my service peroid? I see no cancel service/delete account button on the self serve options.


You would have to go to Walmart to see if they will refund you the sim.  If you used a referral number you will still get $10 credit so not sure you only activated to get the $25 credit?  If you don't want to continue with Public Mobile just make sure you don't have a credit card on file and if you do make sure to remove it and turn off auto-pay

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Alex888
Mayor / Maire
@AmandipD No, you won't get your money back for either the plan or the SIM card.
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